Clear, practical guidance to help customers understand banking services and protect their money.
Explore this page ↓Simple actions can protect your identity, account and money.
A bank will not ask you to disclose your PIN, password or one-time verification code.
Do not act on urgent payment messages before confirming through an official bank channel.
Use screen locks, updated software and trusted networks for mobile and online banking.
Contact your bank immediately if you notice an unfamiliar transaction or suspicious request.
Stop communicating, do not send money, preserve the message and contact your bank through its official channel immediately.
Consumers should understand the products they use, protect personal information and know how to raise a concern.
Explore core topics for safer banking.
